Contact Us Online

 

What is SystmConnect?

SystmConnect allows you to book appointments, request repeat prescriptions and much more

If you wish to, you can now use the internet to view your medical record and request repeat prescriptions for any medications you take regularly and look at your medical record online. You can also still use the telephone or call in to the surgery for any of these services as well. 

Being able to see your record online might help you to manage your medical conditions. It also means that you can access it from anywhere in the world should you require medical treatment on holiday. 

All requests for appointments with a doctor and nurse will be reviewed by one of our GP’s or Advanced Clinical Practitioners who will book you an appointment with one of our team or signpost you to the service best able to meet your needs. This ensures that all patients have equal access to our services, whether you use our online form, call the practice or visit us, and receive the right care at the right time with the right team.

We encourage everyone who can make an online appointment request via our website to do so, from 30th January, ensuring our phone lines remain available for those who need them.

Those unable to use our website can continue to call us at 01903 850900 or visit the practice in person and our reception team will be happy to help you.

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Please see our FAQs for more information:

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How do I book an appointment?

If you have access to the internet on a phone or computer, please go to our Appointments page on the website and submit an online request.

You will be asked a few simple questions about your problem and how you would like us to deal with it. 

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Who reviews our appointment requests?

All requests will be reviewed by one of our GP’s or Advanced Clinical Practitioners, who will review and allocate requests to the appropriate member of our clinical team. 

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What if I don't have access to the internet or cannot fill out the form?

If you cannot use the internet or fill out the online request form for any reason, please call us on our usual number 01903 850900, or pop into one of our surgeries and our team will be happy to help.

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Why are you changing this?

We are responding to patient feedback – including those who have experienced long waits on the phone to make an appointment and to ensure that our patients can get appointments when needed. We have looked at different ways to help with this and are responding by making it easier to access us online for those that are able to do so, freeing up phone lines for those that need them the most.

All our patients will have the same access to our team whether we receive a request online,  on the phone or in person. 

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How will this work for me?

If you have access to the internet on a phone or computer, please go to the Appointments page on our website and submit an online request. You will be asked a few simple questions about your problem and how you would like us to deal with it. 

If you cannot use the internet or fill out the form for any reason, please call us on our usual number 01903 850900, or pop into one of our surgeries and our team will be happy to help.

All requests will be reviewed by our team on the same day if received by 2pm. If your request is received after 2pm and is not urgent, it will be reviewed the following working day.

Your request will be reviewed based on the information you have given us and will be allocated to the member of our team most suited to help you. 

This may be a:

  • GP
  • Nurse
  • Pharmacist
  • First Contact Physio
  • Mental Health Co-ordinator
  • Social Prescriber
  • Care Coordinator

If an appointment is needed our team will contact you to arrange this, if you have opted in to text messaging, we will contact you with a booking link so you can book at a time convenient for you.

If you have further questions, please ask us.