National data opt-out
You can choose whether your confidential patient information is used for research and planning. To find out more visit nhs.uk/your-nhs-data-matters.
You do not need to do anything if you are happy about how your confidential patient information is used. You can change your choice at any time.
Read more about your data and how to opt-out of data sharing
Proof of Vaccine Requests
The NHS App will be available to use as a vaccine passport from Monday 17 May 2021.
A paper version will also be available by calling 119.
You do not need to telephone your GP Practice to ask about the vaccine passport as they are unable to provide vaccine passports and it’s essential we leave phone lines free for people who need medical assistance.
TO BOOK YOUR COVID VACCINATION PLEASE CONTACT IPC ON 03333704111
Practice Email: CWSCCG.firstname.lastname@example.org
The surgery has upgraded its telephone system and we hope that this will prove to be beneficial to patients, reducing waiting times with the ability to choose which department you need to speak to.
OUR NEW TELEPHONE NUMBER IS 01903850900
Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff and we will continue to do so going forward.
From 19th July nothing will change at the surgery.
Patients will still need to wear a mask, socially distance and use hand sanitiser whilst in the surgery, and staff will continue to wear PPE.
We understand that it may be frustrating for some to continue with such safety measures but we are acutely aware that when patients come to us they are usually sick and vulnerable. As some cannot receive the COVID vaccinations due to medical reasons, we feel it would be wrong to not take small precautions that can protect people, especially with the Delta variant rising in areas around the UK, including Brighton & Hove.
The Rustington and Angmering Community has come so far in trying to minimise the impact of COVID and we are sure you appreciate the need to keep the surgery as safe as we can for all patients.
- From 1 July 2019, all patients in England will be covered by a primary care network (PCN) – the most significant reform to general practice in England in a generation.
- PCNs should help to integrate primary care with secondary and community services, and bridge a gap between general practice and emerging Integrated Care Systems.
- Since January 2019, practices have been organising themselves into local networks to provide care at greater scale by sharing staff and some of their funding.
- The Coppice Surgery & Fitzalan Medical Centre form our Primary Care Network (PCN)
The COVID-19 pandemic has had a major impact on health care services across the board. In Primary Care we have experienced a surge in demand as we move towards easing lockdown restrictions. This is due to a variety of factors, because people have delayed seeking advice for problems and are now, quite understandably, anxious to have this sorted out. Over the last few months, we have seen up to a doubling of our normal same day demand and we need to make sure we prioritise those who need our services most.
Signposting - not every problem needs to be fixed at the GP Surgery and over the last few years the NHS has created a number of initiatives to reduce the load on General Practice so that we can focus on those that need our skills. For example, most minor illnesses will take 2-3 days before turning the corner and are best managed with homely remedies available from the pharmacy or supermarket. At the other end of the spectrum, urgent cases may be more appropriate for an ambulance or A&E - do call 111 if unsure, or if the surgery is not able to respond in a timeframe you feel appropriate, they will guide you to the most appropriate service. Do be prepared to be signposted to new and emerging services as they become available.
NHS Digital has enabled a new way of contacting the surgery and eConsults allow a convenient way to communicate non-emergency problems to the surgery. eConsults are available on this website and enable a secure and confidential route to contact us. We aim for a review by a clinician by the end of the same day or, by latest, next working day and you should receive a communication relating to next steps within that time frame - whether it be a booked face to face or telephone consultation to progress the matter further, or a prescription to trial or to arrange further investigations such as x-ray or blood testing for example with a plan to follow up once completed. If your problem is urgent, requiring a same day contact with a clinician, it is still better to call the surgery but we will continue to process eConsults on the day
Letters are not a recommended form of communication as they are processed by our administration teams and can take time before being brought to the attention of the intended recipient. Emails will also take time to reach their intended destination - these routes are generally for routine administrative enquiries. Any clinical problem requiring discussion with a clinician should generally be requested via eConsult or telephone please.
When calling the surgery, there is no need to queue up to get your phone call in by 8am as the timing of a call-back will be determined by clinical need. We do not operate a "first come first serve" or "survival of the fittest" service. You will be asked if your problem is urgent for today or routine and you will be asked a few questions about your condition. This information is important, it will be used by the triaging doctor to prioritise your call. If your call is urgent for today, you will be asked whether you (or the person you are calling about) is alert and conscious, breathing normally and no chest pain or suspected stroke. A suspected or possible emergency, where 999 is not clearly required, will be dealt with by the next available clinician as an emergency call back.
If your call is urgent and you need to have a consultation that same day, do call as early as possible. Calls after 12 should be reserved for newly developing urgent problems, or problems that have worsened during the course of the day and will be triaged by the duty doctor.
For calls received that are not urgent for today you will be asked to provide as much information as possible at the point of booking. It is our aim to deal with these requested in exactly the same way as we deal with eConsults - they will be triaged on the day with a response by the end of the next working day.
Face to face appointments remain a valued service and a face-to-face assessment will be offered following discussion between the patient (or representative) and the clinician. There are still covid restrictions in place and a possible third wave on the horizon. We need to keep our patients and our staff safe and do not see a return to heaving waiting rooms putting the vulnerable at risk this year. Social distancing remains important at this stage and the doors may still need to be locked to keep you safe.
We do ask that you avoid coming to the surgery unless absolutely necessary. We recognise those without access to telephone or internet, or who have disabilities limiting their use will need to access the surgery through direct attendance and other means.
Click here on -> How to Access Your GP
Please download the NHS app to order prescriptions online or post the request in our letter box.
The practice operates an electronic prescription service.
What does this mean for you?
If you currently collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time. You will have more choice about where to get your medication from because it can be collected from a pharmacy near where you live, work or shop. Prescription requests take three working days to process, please allow yourself enough time to order your medications.
Please inform your chosen pharmacy, you would like to nominate them should you wish to utilise this function.
More information about the Electronic Prescription Service, including more common questions, can be accessed on the website at: http://systems.hscic.gov.uk/eps, or you can ask a member of staff at any pharmacy or dispensing appliance contractor, or at your GP practice for more information.
PLEASE NOTE WE REQUIRE THREE WORKING DAYS TO PROCESS YOUR PRESCRIPTION REQUESTS.
Further information about the NHS app can be found at
If you have a fever or new cough please self-isolate and use www.111.nhs.uk/covid-19 for further information.
Thank you for your patience.
There has been recent publicity regarding NHS Digital and their use of data extracted from GP surgeries, for more information please click on the link below.
General Practice Data for Planning and Research (GPDPR) - NHS Digital
From 01 October 2020, GP and nurse appointments are now available during the evening and at the weekend for people across Coastal West Sussex.
This means that urgent appointments are available up to 8pm during the week, and during clinics on a Saturday and Sunday.
This aims to improve access to GP appointments and help local people to get the help and support they need.
The service is run by Innovations in Primary Care (IPC), a not-for-profit company owned by local GP practices.
The appointments will be available at local GP access hubs, run from GP surgeries, and they will be both routine and urgent appointments with a doctor, nurse or healthcare professional.
The teams will see new illnesses when you urgently need to see a health professional, and offer planned appointments such as family planning and smear tests that can be hard to arrange whilst at work or when you are caring for family or a loved one.
IPC has been running the MIAMI clinics in Adur and Worthing for the last three years, which has offered a very similar service, offering help for ‘Minor Injury Assessment & Minor Illnesses’.
These clinics have been successful and helped local people to access the help they need outside of normal opening times.
We hope that this roll out of the hubs across the whole of Coastal West Sussex will mean that all patients registered with a GP practice in our area can benefit.
You book into the GP access hubs via your normal GP practice, and you may be offered an appointment at one of the hubs at the weekend if you call NHS 111 for urgent health advice and support.
The hubs may be at your GP practice or they may be at a neighbouring GP practice locally in the community around you.
The teams will have access to your medical records with your consent, and any care they provide will be added to your notes so your GP practice can continue any ongoing care.
Patients can book into these appointments by calling your registered GP practice in the normal way, and they will be able to access the booking system and make sure you receive the help and support you need.
All Patients registered with the surgery will have been allocated a named accountable GP who will be responsible for your overall care. However, you can book appointments with any of the GPs at the surgery. If you have a preference to which GP you are allocated, the practice will make reasonable efforts to accommodate your requests. If you wish to know which GP has been allocated to you, please ask reception at your next visit.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Comments and suggestions on improving our website would be gratefully received via our feedback function. If you do have a complaint to make please contact the Complaints Manager at the surgery via post or telephone. Please do not use the feedback function for complaints.
Out Of Hours
If you need a doctor for emergency medical treatment outside our opening hours you should ring 111. Calls to 111 are free from mobiles and landlines.
Patients Participation Group (PPG)
The Group is run by volunteers who are all Patients of the Coppice and Angmering Surgery Practice. They seek to improve communications between Patients and the Practice, developing projects which support Wellbeing and Health Promotion and taking forward ideas and suggestions from Patients.
We were delighted to receive a sum of £1800 from the Sussex Community Fund in late 2020 to purchase a Blood Pressure machine and a Microsuction machine for the Practice.
We have been unable to meet four times a year as we did in 2019 nor to sell our donated books or manage the patient information displays but we hope that we may soon be able to contribute to the work of the Practice again.
You can contact us at email@example.com or by picking up a form on the PPG bookcases.
Ideas, comments or offers of help are really welcome – please contact us or speak to a Receptionist.